2021 NerdWallet Best-of Awards Winner for Best Student Loan Refinancing Overall Read More
2021 NerdWallet Best-of Awards Winner for Best Student Loan Refinancing Overall Read More

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Meet the Purefy Team: Donovan

Andrew Zoeller
donovan
donovan
Purefy’s Honest & Secure Approach
Purefy is 100% free to use with no fees – and your personal information is always encrypted and protected by SHA-256 with RSA Encryption.
When Purefy Gets Paid
Purefy only makes money when a customer completes a loan with one of our partners. This
compensation has no effect on the way lenders appear on our site. We offer a clear and honest
approach to comparing the best lenders. Purefy’s rate estimates are tailored to your information and
are presented with zero bias.
 
How Your Data Is Protected
Your data security is our priority – which means all data entered into our site is fully encrypted using
industry-best technology (SHA-256 with RSA Encryption). Plus, all information is housed on our secure
cloud servers which are further safeguarded by multiple levels of additional protection such as firewalls,
transport layer security, and Cerberus microcontrollers.
 
Why Your Data Is Not For Sale
Purefy does not believe in profiting from our customers’ personal information. Your data will never be
sold in any way. Information may need to be shared with our partners so they can complete your
requested services, or Purefy may need to use certain data to reach other student loan borrowers who
need financial support. But rest assured, your data will not be sold to any outside parties.
 

How long have you been at Purefy, and what did you do previously?

I’ve been with Purefy for almost two years now, which honestly seems crazy to me. Time flies! Before I took on my role as Operations Manager, I started at Purefy as an Operations Analyst. Before joining Purefy, I worked in both financial services and B2B appliance sales in Richmond, VA and New York City.

Tell us something interesting about yourself, that most people wouldn’t guess.

I don’t want to repeat myself from the Our Team section here. I was briefly a music blogger and have done photography work for a popular beer blog. I also used to act as a hobby. I’m not saying there is a student film starring me out there somewhere, but there also is not not one.

Describe your role at Purefy. What does a typical day look like?

The Operations team makes the trains run on time. I’m just here to support them. A typical day involves assigning our loan applications so that each of our borrowers has a dedicated contact and then overseeing all our active applications. I help facilitate the communication between our analysts and our document processors and then back to our borrowers. I also manage relationships with some of our larger partners and have recently been dipping my toe into marketing, which has been a great learning experience.

Any tips for people looking into student loans or student loan refinancing?

Shop around and know what questions to ask. Rate comparison tools like ours are great, but also don’t be afraid to pick up the phone if you have a question about something like deferment policies or if you can set up multiple payments in the same billing cycle (which saves you money). A low rate is great but be sure you know what you’re signing up for.

What’s your favorite thing to do on the weekends?

I really enjoy travelling. If I can find the time to get out of town for a couple days, I’ll take it. If I’m staying in Richmond, I like to cook or go out to eat. Really, eating is the reason I like to travel as well. So basically, anything with food. Also, if a band I like is playing nearby, I’ll probably be there.

What do you like most about Purefy?

I love seeing how the company is growing. We’ve built up the team significantly since I’ve been here, and are still hiring more. The growth brings challenges, but that’s part of the fun!

I also love that our goal truly is to help people and to be as transparent as we can be about this often-complicated industry. We want to help — not just with finding you lower rates on your student loans, but also by educating people. Shameless plug: Check out our blog for tips on managing your student loan repayment!

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